{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp data-start=\"152\" data-end=\"339\"\u003eWe know how frustrating it can be when a package is lost, damaged, or marked delivered but can’t be found. That’s why we offer \u003cstrong data-start=\"279\" data-end=\"302\"\u003eShipping Protection\u003c\/strong\u003e at checkout for added peace of mind.\u003c\/p\u003e\n\u003cp data-start=\"341\" data-end=\"405\"\u003eShipping Protection helps cover eligible orders in the event of:\u003c\/p\u003e\n\u003cul data-start=\"407\" data-end=\"516\"\u003e\n\u003cli data-section-id=\"wo8sx1\" data-start=\"407\" data-end=\"426\"\u003e\u003cstrong data-start=\"409\" data-end=\"426\"\u003eLost packages\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli data-section-id=\"plwuq2\" data-start=\"427\" data-end=\"464\"\u003e\u003cstrong data-start=\"429\" data-end=\"464\"\u003ePackages damaged during transit\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli data-section-id=\"1ytt9mi\" data-start=\"465\" data-end=\"516\"\u003e\u003cstrong data-start=\"467\" data-end=\"516\"\u003ePackages marked as delivered but not received\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"518\" data-end=\"637\"\u003eIf you purchased Shipping Protection with your order, we’ll work with you to help resolve the issue quickly and fairly.\u003c\/p\u003e\n\u003chr data-start=\"639\" data-end=\"642\"\u003e\n\u003ch2 data-section-id=\"1ya8vyh\" data-start=\"644\" data-end=\"665\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"647\" data-end=\"665\"\u003eWhat’s Covered\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 data-section-id=\"1sqymqz\" data-start=\"667\" data-end=\"688\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"671\" data-end=\"688\"\u003eLost Packages\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"689\" data-end=\"840\"\u003eIf your package has not arrived within the expected delivery window and appears to be lost in transit, you may be eligible for a replacement or refund.\u003c\/p\u003e\n\u003ch3 data-section-id=\"uab773\" data-start=\"842\" data-end=\"863\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"846\" data-end=\"863\"\u003eDamaged Items\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"864\" data-end=\"1008\"\u003eIf your order arrives damaged, broken, or unusable due to shipping-related issues, please contact us with photos of both the item and packaging.\u003c\/p\u003e\n\u003ch3 data-section-id=\"1es885h\" data-start=\"1010\" data-end=\"1039\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"1014\" data-end=\"1039\"\u003eDelivered but Missing\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"1040\" data-end=\"1257\"\u003eIf your tracking shows “delivered” but you cannot locate the package, please first check around your property, with neighbors, and with your local carrier. If the package still cannot be found, you may submit a claim.\u003c\/p\u003e\n\u003chr data-start=\"1259\" data-end=\"1262\"\u003e\n\u003ch2 data-section-id=\"1wjs9o\" data-start=\"1264\" data-end=\"1289\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"1267\" data-end=\"1289\"\u003eWhat’s Not Covered\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"1291\" data-end=\"1333\"\u003eShipping Protection does \u003cstrong data-start=\"1316\" data-end=\"1323\"\u003enot\u003c\/strong\u003e apply to:\u003c\/p\u003e\n\u003cul data-start=\"1335\" data-end=\"1713\"\u003e\n\u003cli data-section-id=\"98eaw9\" data-start=\"1335\" data-end=\"1395\"\u003eOrders shipped to an incorrect address entered at checkout\u003c\/li\u003e\n\u003cli data-section-id=\"18lzjdd\" data-start=\"1396\" data-end=\"1479\"\u003ePackages delayed due to carrier issues, weather, customs, or high shipping volume\u003c\/li\u003e\n\u003cli data-section-id=\"ucyj2q\" data-start=\"1480\" data-end=\"1564\"\u003eMissing packages after confirmed delivery where no reasonable evidence is provided\u003c\/li\u003e\n\u003cli data-section-id=\"1j9cw0l\" data-start=\"1565\" data-end=\"1621\"\u003eOrders that were intentionally refused by the customer\u003c\/li\u003e\n\u003cli data-section-id=\"15cvznf\" data-start=\"1622\" data-end=\"1713\"\u003eProducts damaged after delivery due to misuse, improper handling, or normal wear and tear\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1715\" data-end=\"1718\"\u003e\n\u003ch2 data-section-id=\"sr8x7n\" data-start=\"1720\" data-end=\"1746\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"1723\" data-end=\"1746\"\u003eHow to File a Claim\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"1748\" data-end=\"1815\"\u003eTo request assistance, please contact our support team and include:\u003c\/p\u003e\n\u003cul data-start=\"1817\" data-end=\"1998\"\u003e\n\u003cli data-section-id=\"15z6y2c\" data-start=\"1817\" data-end=\"1840\"\u003eYour \u003cstrong data-start=\"1824\" data-end=\"1840\"\u003eorder number\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"184jky5\" data-start=\"1841\" data-end=\"1861\"\u003eYour \u003cstrong data-start=\"1848\" data-end=\"1861\"\u003efull name\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli data-section-id=\"17lrfr0\" data-start=\"1862\" data-end=\"1896\"\u003eA brief description of the issue\u003c\/li\u003e\n\u003cli data-section-id=\"24hrc7\" data-start=\"1897\" data-end=\"1954\"\u003ePhotos of the damaged item and packaging, if applicable\u003c\/li\u003e\n\u003cli data-section-id=\"1ieknup\" data-start=\"1955\" data-end=\"1998\"\u003eAny relevant delivery or tracking details\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2000\" data-end=\"2031\"\u003ePlease report any issue within:\u003c\/p\u003e\n\u003cul data-start=\"2033\" data-end=\"2145\"\u003e\n\u003cli data-section-id=\"1yxs12r\" data-start=\"2033\" data-end=\"2102\"\u003e\n\u003cstrong data-start=\"2035\" data-end=\"2045\"\u003e7 days\u003c\/strong\u003e of the marked delivery date for lost or missing packages\u003c\/li\u003e\n\u003cli data-section-id=\"3mydzr\" data-start=\"2103\" data-end=\"2145\"\u003e\n\u003cstrong data-start=\"2105\" data-end=\"2115\"\u003e7 days\u003c\/strong\u003e of delivery for damaged items\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2147\" data-end=\"2150\"\u003e\n\u003ch2 data-section-id=\"i5qyjf\" data-start=\"2152\" data-end=\"2177\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"2155\" data-end=\"2177\"\u003eResolution Options\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"2179\" data-end=\"2255\"\u003eOnce your claim is reviewed and approved, we may offer one of the following:\u003c\/p\u003e\n\u003cul data-start=\"2257\" data-end=\"2333\"\u003e\n\u003cli data-section-id=\"olge9y\" data-start=\"2257\" data-end=\"2283\"\u003e\u003cstrong data-start=\"2259\" data-end=\"2283\"\u003eReplacement shipment\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli data-section-id=\"1xcc9i2\" data-start=\"2284\" data-end=\"2302\"\u003e\u003cstrong data-start=\"2286\" data-end=\"2302\"\u003eStore credit\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli data-section-id=\"1rheq2y\" data-start=\"2303\" data-end=\"2333\"\u003e\n\u003cstrong data-start=\"2305\" data-end=\"2315\"\u003eRefund\u003c\/strong\u003e, where applicable\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2335\" data-end=\"2424\"\u003eThe resolution offered may depend on product availability, claim type, and order details.\u003c\/p\u003e\n\u003chr data-start=\"2426\" data-end=\"2429\"\u003e\n\u003ch2 data-section-id=\"1q4u468\" data-start=\"2431\" data-end=\"2453\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"2434\" data-end=\"2453\"\u003eImportant Notes\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul data-start=\"2455\" data-end=\"2765\"\u003e\n\u003cli data-section-id=\"1qknijv\" data-start=\"2455\" data-end=\"2535\"\u003eShipping Protection is \u003cstrong data-start=\"2480\" data-end=\"2492\"\u003eoptional\u003c\/strong\u003e and must be selected at checkout to apply.\u003c\/li\u003e\n\u003cli data-section-id=\"19y0tkz\" data-start=\"2536\" data-end=\"2582\"\u003eClaims are reviewed on a case-by-case basis.\u003c\/li\u003e\n\u003cli data-section-id=\"ag75oq\" data-start=\"2583\" data-end=\"2665\"\u003eWe reserve the right to request additional information before approving a claim.\u003c\/li\u003e\n\u003cli data-section-id=\"sbe2dg\" data-start=\"2666\" data-end=\"2765\"\u003eShipping Protection covers shipping-related issues only and does not extend the product warranty.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2767\" data-end=\"2770\"\u003e\n\u003ch2 data-section-id=\"7i7jkx\" data-start=\"2772\" data-end=\"2789\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"2775\" data-end=\"2789\"\u003eNeed Help?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"2790\" data-end=\"2934\"\u003eIf you have questions about your shipment or need help with a protected order, please contact our support team and we’ll be happy to assist you.\u003c\/p\u003e","brand":"DermacalmLab","offers":[{"title":"Default Title","offer_id":44908982206561,"sku":null,"price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0631\/0651\/5041\/files\/f01b4de8-24b2-4a9a-b7d5-6f8f3a6241a0_430x_2ad733ce-0e25-436d-ba57-aa626e636c4a.webp?v=1779261031","url":"https:\/\/avunero.com\/products\/shipping-protection","provider":"Avunero","version":"1.0","type":"link"}